Frequently Asked Questions (FAQs)

Welcome to the Frequently Asked Questions (FAQs) page. As we expand features in PPN Learn, we will add new support documentation for commonly asked questions. If you are not able to find an answer to your question, please contact us and we will be happy to support you.

General

• What is PPN Learn?
• Can I add new content to PPN Learn?
• How do I contact the PPN?
• Can I use PPN Learn content in my institution? 

For Everyone

• What is the PPN Learn Code of Conduct?
• What are the PPN Learn Community Guidelines?
• How do I log In or sign up for a PPN account?
• How do I enroll in content?
• How do I access content I enrolled in? 
• How do I claim a PPN Certificate or Continuing Education (CE) credit?

For Course Teachers or Managers

• How might I use PPN Learn to train others? 
• How do I enroll users to my course?
• How do I edit the activities or resources in my course?
• How do I review student data for my course? 

Use PPN Learn Content in Your Institution

PPN Learn hosts content from Pediatric Pandemic Network and other partner organizations. We strive to develop high quality, open-access, shareable educational content. There are a few ways you may use PPN Learn content in your institution:

 1. Share or reuse content from PPN Learn

Most of the content on PPN Learn are released under Creative Commons, which allows you to share, reuse or remix the content for non-commercial purposes. Please refer to the specific acknowledgements and Creative Commons guidance for each product.

2. Download content packages from PPN Learn for your institution

We have partnered with organizations to make selected content packages available for download in our Free Courseware Library. You can upload these content packages in your institution's Learning Management Systems (LMS) by working with your institution's LMS administrators or medical education/learning teams. The content then can be available to all staff within your institution.

If you have any further questions about using PPN Learn content, please contact us.

PPN Learn Code of Conduct

PPN Learn brings together learners and professionals from around the world. This Code of Conduct helps ensure that PPN Learn remains a welcoming, supportive environment for all users, regardless of race, religion, nationality, sesx, age, disability, political affiliation, veteran status, or any other legally protected characteristic.

This Code of Conduct was developed in collaboration with the PPN Informatics team and will be reviewed annually with input from users, instructors, and administrators. It is intended as a guide for all appropriate participation on the platform, though the PPN Learn team reserves the rights to determine whether behavior is acceptable.

General Guidelines

This Code applies to all forum posts, comments, and private messages on PPN Learn. All users are expected to follow these guidelines. Failure to do so may result in removal of content or loss of access to the platform.

PPN Learn and its partners may provide educational information within the platform but cannot respond to every post. Peer responses are valuable but do not represent official communication from PPN Learn or its partners.

Users retain ownership of content they post; however, by posting on PPN Learn, users grant PPN permission to use that content under a Creative Commons CC BY-NC-ND 4.0 license. This allows noncommercial sharing with attribution and without modification. PPN may also use posted content in marketing or educational materials. Permission will be requested before using a user's image or full name. If an account is deleted, posts and messages will be anonymized.

User Responsibilities

All users are expected to:

• Help maintain a safe, respectful, and supportive learning environment.
• Follow all PPN Learn policies and guidelines.
• Interact respectfully with instructors, administrators, and other users.
• Avoid bullying, harassment, or disruptive behavior.
• Ask questions when clarification is needed and seek help when problems arise.
• Take responsibility for their actions and contributions.

Inappropriate Behavior

The following behaviors are not permitted on PPN Learn:

• Dangerous speech: Content that promotes fear, violence, harm, or hateful language.
• Harassment or intimidation: Offensive comments or actions related to race, religion, or disability.
• Violence or threats: Threats, incitement of violence, encouragement of self-harm, or sharing private identifying information ("doxxing").
• Discriminatory or exclusionary language.
• Unwelcome sexual behavior: Sexual comments, jokes, imagery, or advances that create an uncomfortable environment.
• Encouraging misconduct: Supporting or encouraging others to violate the Code of Conduct.
• Disruption: Repeated interruption or disruption of discussions, presentations, or learning activities.
• Retaliation: Harassing or penalizing someone for reporting concerns or participating in protected activity.

Enforcement and Consequences

All reported violations will be reviewed using the PPN Learn Community Guidelines and the PPN Learn Code of Conduct to evaluate the severity of the violation.

Depending on the situation, responses may include:

• No action if no violation is found
• A warning
• Temporary suspension of platform access
• Removal from specific forums, roles, or activities
• Permanent removal from the PPN Learn platform or related community spaces

Repeated misconduct, harassment, or abusive behavior may result in account suspension or permanent expulsion.

PPN Learn is committed to maintaining a professional environment where all participants feel safe to learn, collaborate, and contribute.

v5.19.26

Welcome to the PPN Learn Community. These guidelines are designed to create a respectful and safe environment for learning and collaboration. By participating in discussions, forums, and other activities on PPN Learn, you agree to follow the community guidelines.

Respect and Professionalism

Written communication can sometimes lead to misunderstandings. Please communicate clearly, respectfully, and thoughtfully. Emojis may help provide context but should never excuse a rude or offensive behavior.

Treat all PPN Learn users, contributors, and staff with respect. PPN Learn content addresses complex and sensitive topics related to pediatric emergency and disaster preparedness. We encourage open discussion while maintaining professionalism.

Feedback and Constructive Criticism

Constructive feedback is encouraged and helps strengthen the learning experience. When providing feedback:

• Focus on the work, idea, or process -- not the person.
• Avoid belittling others for mistakes or gaps in understanding.
• Consider giving potentially sensitive feedback privately.
• If someone does not respond well to feedback, discontinue the interaction rather than escalating conflict.

Privacy and Personal Information

Protect your privacy and the privacy of other. Do not publicly share personal or identifying information such as:

• Full names; Email addresses; Phone numbers; Home or work addresses; Account or identification numbers
• Any other information that could identify or potentially harm someone

Please review PPN's Privacy Statement and Terms of Use for additional guidance.

Resolving Issues and Reporting Concerns

Disagreements may occur in an online community. Before assuming harmful intent, seek clarification and engage calmly and respectfully. Do not respond to conflict with hostility or inappropriate behavior.

If an issue cannot be resolved, report the content or interaction to PPN Learn moderators through the Contact Us page. Include, when possible: 1) A link to the incident; 2) Screenshots or copied text; 3) The visible username involved.

The PPN Learn team will take steps to maintain confidentiality for all parties involved during the review process.

Enforcement and Consequences

All reported violations will be reviewed using the PPN Learn Community Guidelines and the PPN Learn Code of Conduct to evaluate the severity of the violation.

v5.24.26

Log In or Sign Up for a PPN Account

Your PPN account allows seamless access to all PPN platforms (Learn, Resource Central, Continuing Education, Analytics, etc.) To log in, select the log in button for the platform and you will land on the log in page.

There are 5 ways to sign up for a PPN account or log in.

1. Email and Password

You may use an email to sign up for an account or log in.

To create a new email account, select the "Sign up now" link and complete the form provided. You will need to verify the email you would like to use before creating an account.

2. Microsoft for Work

If you have a Microsoft account for your work, you may use Microsoft for Work option to sign up for an account or log in.

This login requires your workplace IT to allow for your account to be used for single sign on applications. Note: If this option does not work, try creating an account using your Microsoft email instead (see option 1 above). 

3. Microsoft Personal

If you have a personal Microsoft account (@live.com; @outlook.com, @msn.com, @hotmail.com), you may use Microsoft Personal option to sign up for an account or log in. You cannot use any work or school accounts for this option.

4. Google

If you have a personal or workplace Google account (@gmail.com or Workspace domain), you can use Google option to sign up for an account or log in.

5. PPN Staff

If you are a PPN staff and have a PPN email account (@pedspandemicnetwork.org), you can use the PPN Staff option to sign up for an account or log in.

If you are not sure if you have a PPN staff account, please submit a support request and we can help you verify your account. Alternatively, you may use one of the other options on this page.

Enroll in Content

PPN Learn offers several ways to access and enroll in educational content. The enrollment method depends on how a course, curriculum, or resource has been configured. 

Open Access

Content identified as Open Access does not require a PPN account or login. You can open the resource and begin using it immediately. Example of Open Access content.

Open Access is commonly used for resources that do not require individual progress or completion tracking.

Self-Enrollment

Some content requires you to have a PPN account and log in, but you can enroll yourself without assistance from a course facilitator.

When you select the course or activity, follow the prompts to log in or create a PPN account if you do not already have one. After signing in, select the available enrollment option to join the course.

Self-enrollment is commonly used for self-paced courses and modules so that you can track your progress and course creators can better understand learner participation. 

Self-Enrollment with an Enrollment Key

Some courses use self-enrollment with an enrollment key. You will still enroll yourself, but you must enter a course-specific key before you can access the course.

To enroll:

1. Go to PPN Learn and select
   
   .
2. Log in to your PPN account or select Sign in or sign up with another account. New users will be asked to verify their email address, create a password, and complete brief demographic information.
3. Navigate to the enrollment page for the course you wish to join.
4. Enter the enrollment key provided by the course organizer in the Enrollment Options area and select Enroll Me.
   
5. After successful enrollment, you can begin accessing the course.

Enrollment keys may be limited to a particular program, organization, or learner group. Do not share an enrollment key unless the course organizer has indicated that you may do so. 

If you were told that a course requires an enrollment key but did not receive one, contact the course or program organizer who invited you to participate.

Facilitator-Enrollment

Some content requires both a PPN account and enrollment by a course facilitator, teacher, or administrator. You cannot enroll yourself in these courses.

Facilitator-enrollment is commonly used for cohort-based programs or courses with a defined participant group. Once the facilitator confirms that you have been enrolled, log in to PPN Learn and look for the course under My courses. This is consistent with the current FAQ’s facilitator-enrollment process. 

If you believe you should have access but do not see the course after logging in, contact your course facilitator or PPN Learn Support for assistance.

Access Content You Enrolled In

If you have a PPN account, you may sign in to PPN Learn and enroll in content. PPN Learn will keep track of all content you have enrolled in.

To view all content you have enrolled in, ensure that you have logged in, and select "My courses" on the menu navigation. You will then access dashboard of all content you have enrolled in.

On the dashboard, you can re-enter any course you have already enrolled in, and review your completion status.

Use PPN Learn to Train Others

PPN Learn is designed for more than individual learning. If you are faculty or staff at an institution, you can also use the PPN Learn platform to support the training of your staff and trainees.

The PPN Education team can help you:

1. Establish a learning cohort using existing content on PPN Learn.

Create a structured learning experience for your staff or trainees by grouping learners into cohorts, assigning curated PPN Learn content, and tracking participation and completion over time.

2. Add new content to PPN Learn to meet your program’s needs.

Collaborate with the PPN Education team to develop and integrate custom content, such as modules, videos, or assessments, aligned with your institution’s goals, workflows, and learner audience.

If you are interested in using PPN Learn to train others, please contact us.

Enroll Users to a Course

If you are a Teacher or Manager of a PPN Learn course, you can enroll any existing PPN Learn users to that course.

To enroll a user to your course, follow these steps:

• Go to the course;
• Select "participants" tab;
• Select "enroll users";
• Start typing a user's name or their email;
• Select the user you want to add;
• Select "enroll" to add them into the course as students by default. You may also add them as teachers or non-editing teachers.

Edit Activities or Resources in Your Course

If you are a Teacher or Manager of a PPN Learn course, you will be able to edit the content for that course. 

To edit a course, go to the course > select "Turn editing on" > you will now be able to edit your course. 

You may edit, remove, or add a "Section" in a course; you may also edit, remove or add a learning "Activity or resource" in a section. (Note: this does not apply to a single-activity learning product, e.g. a module, a video, a forum, etc. These single-activity learning products do not have sections or multiple activities). This screenshot shows all activities or resources available:

We will now introduce some common activity or resource types that you may find useful for your course.

Text and media area

This is the foundation of your course and the most commonly used resource type. You may use this throughout your course to input instructional texts, embed decorative images, add hyperlinks, etc.

File

If there is a file you'd like the students to review or download, use this resource type. For example, a PowerPoint slide, a template, a PDF, etc.

URL

If there is an external resource you'd like students to review, use this activity type. For example, a YouTube video, an external website, etc.

Please note that by using the URL activity, PPN Learn can keep track of the student click data. If student click data is not important to you, you may simply hyperlink to external resources in a "Text and media area".

As a best practice for external links, always select "Open in new window" in the setting. For students, this will help their user experience by opening the URL in a new tab.

Assignment

Use this activity for graded assignments. For example, a paper writing assignment, a written attestation, etc. Students can complete the assignment by either: 1). writing content in text box, or 2). uploading a file. You will then be able to grade and provide feedback on their assignment all in one place.

If you'd like students to complete assignments but do not need to track their completion or grades, you may simply put step-by-step instructions in a "Text and media area".

Forum

Use this activity to establish asynchronous student discussions or Q&A. You may use multiple forums within one course, designating each for a different purpose. For example, topic discussion forum, assignment discussion forum, course feedback forum, etc.

As a best practice, we recommend the Teacher or Manager or a course to start a thread rather than leaving the forum empty when publishing the course.

Quiz

Use this activity to develop a graded quiz. You are able to view and grade student responses in PPN Learn.

Questionnaire

Use this activity to develop a ungraded survey. You are able to collect and view student responses in PPN Learn.

You may also see another"Survey" activity type. However, "Survey" activity type is for some specific, non-editable surveys, which do not apply to most use cases.

Interactive Content

Use this activity to develop interactive, multimedia modules in H5P. An example course with different Interactive Content (H5P) modules. You may also see another "H5P" activity type. However, please avoid using "H5P" activity as it is currently experiencing technical issues. 

You may use this activity if you'd like more variety in how information is presented in a course. However, this activity currently has limited tracking capability.

SCORM Package

Many interactive, multimedia learning modules are published to a format called SCORM. This format typically allows for more user tracking. An example SCORM Package course.

If you are interested in uploading a SCORM Package to your course, please reach out to your PPN Education team point person for more information.

If you have any other questions about editing your course, please reach out to your PPN Education team point person. They can also help you determine the most suitable activity or resource type for your situation.

Review Student Data for Your Course

If you are a Teacher of a PPN Learn course, you will be able to review reports for that course. 

Within your course, select Course > Reports. Depending on the page layout, reports may appear under More > Reports.

Which report should I use? 

Report selection guide

How to use each Teacher report

How to search and filter effectively

• Verify the course before entering a learner name; the same learner may be enrolled in multiple offerings.
• Use a stable identifier displayed by PPN Learn when duplicate names are possible. Do not guess. 
• Apply group filters first when the course uses separate groups; Teachers may see only assigned groups.
• Use the smallest useful date range and confirm the site/course time zone.
• Select one activity when troubleshooting a specific learner action.
• In logs, distinguish View, Create, Update, Delete, Submit, Post, and any other events; labels vary by activity.
• In participation reports, read the LMS on-screen definition of View and Post for the selected acrtivity.
• In completion reports, search by participant and confirm whether the status is manual, automatic, overridden, passed, failed, or still processing.
• Save the filter definition with an extract; a spreadsheet without its filter context is not a reproducible report.

Extracting results