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  • Strategy 2: Establishing Telehealth Presence

    • [PDF infographic and/or interactive infographic for this section]

      👁️‍🗨️ Establishing Telehealth Presence in Disasters
      Guiding a Pediatric Video Exam in High-Stress Situations

      Why It Matters
      A clear view of the patient = better decisions.
      But in crisis, video can hinder care unless you guide it effectively.

      Your Role as Teleconsultant

      • Lead the interaction
      • Give clear, calm directions
      • Balance urgency with empathy

      First Things First

      • Reintroduce yourself & your role
      • If child is alert or parent is present, explain what you’re doing
      • Engage only if it supports care (rapport ≠ delay)

      Video Exam: What to Guide

      Field of View

      • Request a clear, unobstructed view of the patient
      • Gently direct staff to avoid blocking the camera

      Camera Stability

      • Ask for the device to be propped, stabilized, or held steady
      • You’re assessing in real time—avoid distractions from shaking footage

      Full Body View (when possible)

      • Request to uncover the child if needed for assessment
      • Start with a full view, then zoom in on critical areas

      What This Is Not

      • A tech troubleshooting session
      • A full head-to-toe exam
      • A slow, traditional interview

      Final Tip
      Your calm, clear direction = better visuals = better care decisions
      Presence is not just being there—it’s guiding what you need to see.

      Role Play telehealth presence interactive scenario of asking colleagues to perform actions