• Goals of Telehealth Consultations

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      Requester (On-Scene Provider) Telehealth Consultant (Remote Specialist)
      Goal:
      To quickly get expert input to help manage a critically ill or injured patient, especially when resources are limited or overwhelmed.
      Goal:
      To provide rapid, structured guidance that improves patient care in a chaotic, high-stakes environment.

      Share key patient details quickly and clearly (using SBAR).

      Receive realistic, actionable recommendations that can be implemented on-site.

      Use video to assist in diagnosis and treatment decisions.

      Gain reassurance and support during high-stress decision-making.

      Lead the interaction with structured communication (Modified SBAR).

      Guide camera positioning for effective telepresence.

      Perform a visual assessment using the Pediatric Assessment Triangle.

      Deliver clear, concise recommendations that match the site’s capabilities.

      Support the scene provider with calm, respectful communication under pressure.